Department of Human Services

Home
Case Studies
Department of Human Services

Industry:

Government

Cloud Technology:

Microsoft Azure & Salesforce

Build Confidence In Technology

In 3 months, we built a 3-year plan to transform the way technology supports the management of young people at Kurlana Tapa. KT is a secure environment for young people in custody, managed by the Department of Human Services.

Business Problems

Administrative burden: Instead of making life easier, Digital systems were increasing the effort required by frontline staff to collaborate and capture information
Increased demand: More young people were presenting to Kurlana Tapa than ever, putting strain on resources and amplifying inefficiencies
Data transparency: Critical data was trapped in disconnected legacy systems, spreadsheets, and paper files – hampering staff productivity and data sharing with oversight bodies.

S4G Solutions

Within 3 months, we:

Performed an extensive assessment of the underlying issues at Kurlana Tapa.
Helped leaders define the strategic business goals of their new transformation program.
Defined a robust business & technical target state for Kurlana Tapa.
Identified 31 small, achievable, and fully-scoped initiatives within a 3-year Activation Roadmap.

Value Generated

Confidence to undertake initiatives because they’re aligned to a strategic technology plan.
Unity amongst organisational leaders who could see a clear path to success.
Alignment of technology decisions to the overarching goals of the organisation.